Community Mentor
Mobile App
Role: UX Designer | UX Researcher
Project Goal: The goal is to create a responsive site and application that would allow users to quickly find mentors within a specific area.
Problem
There are multiple sites that offer mentorships, but many of them require high dollar payments and not enough of a personal connection.
Pain Points
COST
Many of the mentor sites require subscriptions that can be hundreds of dollars annually.
Impersonal
Many of the mentor sites don’t offer a personal experience or give the option for in-person meetings.
Communication
There are no mentors for all career fields. Most mentorships provided are for the most common careers like technology.
Paper wireframes
In the initial wireframes, I wanted users to have the option of searching for mentors or becoming a mentor through the app. Using large buttons and bottom-screen navigation was key for me to include to make this more user-friendly.
Digital Wireframe
The digital wireframe was created and I felt confident that it was ready for user testing to see what we could improve with the product.
Usability Study
After the usability study, I learned
It was confusing for users to have the option to become a mentor or search for mentors. Signing up to become a mentor would be something to complete on the responsive website.
Users preferred a clear list of mentor matches rather than a map view of where mentors were in their area.
They also wanted quicker access to their profile and favorite options, rather than digging to find them.
High-Fidelity Prototype
The high-fidelity prototype for the app is designed with a navigation bar at the bottom of the screen to access favorite tools to use such as INBOX, SAVED, and HELP. Here is the link for the prototype.
